Meeting Archive:
Service Lifecycle Management for Automation

Meeting Description:
As enthusiasm for automation and robotics grows across multiple industries, can automation providers implement effective service and support to cope with demand? Automation during the next decade will need to be scalable at speed, flexible, and replicable across a wide array of use cases, environments, and regions. Is your business ready? 
This webinar bases its analysis on interviews conducted with business leaders providing modern automation, robotics, and Artificial Intelligence (AI) solutions and provides a discussion of current trends around how the increase in demand for automation also presents challenges for automation vendors in post-sale service lifecycle management activities.
Date: Wed, May 12, 2021
Time: 01:00 PM EDT
Duration: 45 minutes
Host(s): Katherine Reavey
 Presenter Information
Rian Whitton
As a Senior Analyst for the Strategic Technologies research team, Rian analyzes the commercial and industrial Robotics market. Since 2017, he has delivered insight for clients on Industrial Automation, Collaborative Robotics, Mobile Robotics, unmanned aerial systems, and exoskeletons.
Rian has spoken at numerous international industry events, including Robo Business, Automate, ProMat, and the Boston Robotics Summit. He is a frequent contributor to the Robot Report, Robotics Business Review, Robotics Trends, and the British Interest, and is often quoted in top tier press including the New York Times, the Wall Street Journal, Bloomberg, CNN, CNBC, and the BBC, among others.  Rian is also on the advisory board for RoboBusiness and an advisor to VDEI, an industry trade group dedicated to furthering the understanding of the exoskeleton market.

Jim Kirby
Jim Kirby, Vice President of Business Development & Strategic Alliances is responsible for building and nurturing a portfolio of partnerships for Ricoh Service Advantage. As a sales and marketing leader, Jim has focused on organizational planning and strategy and helping companies navigate how customers think about their value chain and examining what kind of external dots need to be connected to help key partnership relationships produce real results for their respective customers.