Meeting Archive:
Tech-Savvy Staff: Better Service for Library Users

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Meeting Description:
IMPORTANT UPDATE: The Oct. 30th webinar is being postponed. Due to Hurricane Sandy's impact at Penny and Stephanie's Pennsylvania locations, we are postponing this webinar until Tues., Dec. 4th. You can register at

Penny Talbert, Executive Director of the Ephrata Public Library (PA), realized that the library staff needed to have strong technology skills and created a program to help them achieve competency, "Long gone is the card catalog and simple reference questions. We are now living in a technological world. When people visit the library, their questions often deal with computers and we have to be ready to serve them. As resources and technologies change, we have to be on the cutting edge - to help patrons with basic computer questions as well as those that are working on more complex projects. This is our job as a library. We must provide excellent service in order to receive excellent support." See the Ephrata Public Library Library  competency training at:

On October 30th, join special guests Penny Talbert and Stephanie Zimmerman to learn more about the Ephrata Public Library's successful competency training. Penny and Stephanie are both passionate believers in the importance of supporting learning in the context of new technological developments. Get ready to be inspired!

This webinar is part of a series of webinars exploring the Edge Initiative Benchmarks. This webinar is based on Benchmark 11, which includes the attribute, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals."

Please contact with accessibility requests 72 hours before the event.

Date: Tue, Oct 30, 2012
Time: 02:00 PM EDT
Duration: 1 hour
Host(s): Brenda Hough
 Presenter Information
Penny Talbert
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Penny Talbert is the Executive Director at the Ephrata Public Library ( She's developed the course "Community Librarianship" for Rutgers University and was an Adjunct Instructor at Reading Area Community College teaching Internet Research Strategies. Her true passion is transliteracy and raising the bar for public libraries everywhere! More information about Penny can be found at

Stephanie Zimmerman
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Stephanie Zimmerman is the Training & Development Coordinator for the Library System of Lancaster County.  She loves helping people to become the best version of themselves.  Removing one’s fears through learning about the amazing possibilities in life is her goal.  She has a passion for emerging technologies and blogs at

Brenda Hough
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Brenda has been a librarian for more than 15 years. She has delivered training and education for the Northeast Kansas Library System, the Bill and Melinda Gates Foundation, WebJunction, the Public Library Association, Emporia State University, UIUC's Certified Public Library Administrator program, and more. When she's not thinking about libraries and learning, she's spending time with her husband and two year old son at their home in Lawrence, Kansas.