Meeting Archive:
ISPA Webinar - Best Practices in Spa Risk Management with Lori Wood and Tony Hirsch

Meeting Description:
Join 2010 ISPA Conference speakers Lori Wood and Tony Hirsch to review risk management guidelines for spas. The webinar will cover:
  • Spa Safety Checklist - a tool to identify potential risks in your spa
  • Immediate action items to implement on-site to reduce treatment room claims and/or allegations
  • Red Flags to look for indicating inappropriate behavior by clients and/or staff
  • Developing policies and procedures to protect your spa and your employees from claims
  • Tools for creating a culture of safety and Risk Management Best Practices
  • Additional Resources - the ISPA/RHA Risk Management Online Course and Certification
Date: Thu, Apr 14, 2011
Time: 02:00 PM EDT
Duration: 1 hour
Host(s): Davis Federspiel
 Presenter Information
Lori Wood
Speaker Photo

Lori Wood joined the Resort Hotel Association (RHA) in 2005 as VP of Insurance Operations. Her career includes 12 years of risk management experience, including the last five working exclusively with resorts, hotels and spas. Lori's responsibilities include the development and management of RHA member insurance products and risk management programs.

Tony Hirsch
Speaker Photo

Tony Hirsch is the Director of Claims and Loss Control for RHA. He has over 28 years of claims and risk management experience; the last 21 years have been focused on the management of liability and property claims for the resort industry. Tony is responsible for all claims and loss control handling and for developing specific loss control programs, including spa exposure and liability releases.