Meeting Archive:
Build an Effective Customer Health Model


Meeting Description:

Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn rate, net promoter score, or customer lifetime value? 

Instead of looking at specific metrics, you need to take a holistic view of the customer using a Customer Health value. Health definitions should incorporate several KPIs and variables, such as business outcomes, lifecycle stage, product usage, license utilization, support tickets and other relevant information. 

In this session, learn how to build an effective health model to measure real business outcomes, drive retention and increase revenue.

Details
Date: Thu, Sep 14, 2017
Time: 11:00 AM PDT
Duration: 30 minutes
Host(s): Totango Marketing Team
 Presenter Information
Isabelle Rochon
Speaker Photo

Customer Success Director,
iPerceptions

Jill Rubin
Speaker Photo

Chief Marketing Officer,
Totango