Meeting Archive:
Tailoring improvement strategies to meet organizational needs

Meeting Description:
Rural and Critical Access Hospitals (CAHs) have their own unique set of challenges. While improvement initiative titles in the healthcare industry may be the same, how the initiatives are managed at the process level can vary widely. This session discusses critical insights into this demographic population and special considerations with consumer outreach. This session is for CAHs, healthcare networks with CAHs, and systems looking to acquire a CAH.
  • Define the challenges that Rural and CAHs are facing in healthcare
  • Explain different ways CAHs are adopting joint camps and consumer outreach programs
  • Describe considerations to successfuly translate improvement initiatives to smaller organizations with a different culture and structure
Date: Wed, Oct 18, 2017
Time: 12:00 PM EDT
Duration: 1 hour
Host(s): Jen Volland, NRC Health
 Presenter Information
Jennifer Volland, DHA. RN, MBB, CPHQ, NEA-BC, FACHE; Vice President of Program Development-NRC Health
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Jennifer Volland is Vice President of Program Development at NRC Health where she has oversight of program development for the Patient Experience, Patient Outreach, and Medical Group programs and serves as faculty with The Governance Institute.


Prior to NRC, Jen worked in Hospital Administration as Vice President of Nursing at Cancer Treatment Centers of America (CTCA) in Zion, Illinois; and Assistant Vice President of Operations at Valley Baptist Medical Center (VBMC) in Harlingen, Texas.

Jennifer Kimmons, Account Manager for Saunders Medical Center
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As an Account Manager at NRC Health, Jennifer works as a trusted advisor to healthcare organizations nationwide to improve their patient experience and accelerate performance outcomes. She  actively engages and educates leadership and front-line staff on quality indicators and reporting, best practices, and the interpretation of data to create meaningful and lasting change.  Her responsibilities include working with larger health systems and also helping smaller sized organizations to understand how to translate those efforts into a clear action plan based on goal setting, customizing the approach to their unique organizational culture, and tracking/evaluating progress to achieve success.


Laura Cormier, Vice President Operations-Bellin Health Oconto Hospital & Clinics
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Laura has been part of the Bellin Health system for 38 years and has served om various administrative capacities including a physician owned and operated HMO/PPO as Physician Advocate and as Director of our Physician Hospital Organization.  Laura is currently responsible for operations at Oconto Hospital, a critical access hospital, and six (6) primary care clinics in Northeastern Wisconsin and the Upper Peninsula of Michigan representing 22 providers.   In addition to primary care, over 25 specialists rotate through the primary care clinics, keeping care as local as possible for the populations we serve.