Meeting Archive:
Create a Winning Customer Experience

This webinar ended at 2:00pm EST. You can watch the the recording on the SCORE website at:

https://www.score.org/event/creating-winning-customer-experience

 

Meeting Description:
Customer experience isn’t confined to what happens in your store. Every interaction customers have with your business can impact the way they feel about you. So how can you make every interaction meaningful?
 
During this SCORE webinar, Nina Hoy, Senior Content Strategist at Deluxe will show you:
 
  • What customer experience really is
  • Why customer experience is important for your business 
  • What is journey mapping, and how it can help you create a cohesive, positive customer experience 
Details
Date: Tue, Feb 13, 2018
Time: 01:00 PM EST
Duration: 1 hour
Host(s): SCORE LIVE Webinars
 Presenter Information
Nina Hoy - Senior Content Strategist with Deluxe Corporation
Speaker Photo

Nina Hoy is a senior content strategist at Deluxe, where she spends her day collaborating with teams across the organization to create better, more cohesive content experiences for customers.
 
She believes content is great tool for building positive customer experiences and relationships and has been helping organizations improve their content experiences for more than 8 years. 

Sponsor - Deluxe Corporation
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For more than 100 years, Deluxe Corporation has sought to create the tools that help shape our economy. Since 1915, Deluxe has recognized the vital role that small business plays in our communities, from job creation to business development. For these reasons, the Deluxe Corporation Foundation provides financial support to nonprofits that help entrepreneurs and small business owners succeed.
 
Our grants to SCORE have totaled more than $1.5M in recent years, with the majority of these funds supporting the creation and updates of online training and certification for SCORE mentors.