Meeting Archive:
Staff Technology Skills: Creating a Learning Environment

View the recording and presentation by clicking the links to the right. 
Resources discussed during today's session are available on the TechSoup for Libraries website.

If you would like a transcript of the recording, please email  



Meeting Description:
How can you foster an environment in which staff have the technology expertise necessary to help patrons achieve their goals? Join us on October 31st at 11 AM Pacific/Noon Mountain/1 PM Central/2 PM Eastern time, as we talk with Mick Jacobsen and Toby Greenwalt about technology skills and the culture of learning at Skokie Public Library (IL).  What have they done? What did they learn? What are they planning to do next?
This webinar is part of a series of webinars exploring the Edge Initiative Benchmarks. A coalition of leading library and local government organizations are working on Edge, including The Bill & Melinda Gates Foundation, the Urban Libraries Council, American Library Association's OITP, International City/County Management Association, Lyrasis, Public Library Association, State Libraries of California, Oklahoma and Texas, TechSoup Global, Universities of Maryland and Washington, and WebJunction/OCLC. The Edge Initiative is a voluntary assessment program that provides libraries with benchmarks, best practices, tools and resources that support continuous improvement and reinvestment in public technology services. Edge helps libraries connect their services to community priorities. Edge will be available to public libraries nationwide in January 2014.
Please contact with accessibility requests 4 days before the event.
Date: Thu, Oct 31, 2013
Time: 11:00 AM PDT
Duration: 1 hour
Host(s): Brenda Hough
Downloadable Files
 Presenter Information
Mick Jacobsen
Speaker Photo

Mikael “Mick” Jacobsen is the Supervisor of Computer Labs/Reference Librarian at the Skokie Public Library, IL.  This, for Mick, entails working in a multitude of patron contact points, designing and maintaining online presences, and managing the busy Adult Services Computer Lab and Digital Media Lab. As you might guess Mick is often called on to train staff and patrons on anything that goes beep in the night.  He is 2013 Library Journal Mover & Shaker. 

Toby Greenwalt
Speaker Photo

Toby Greenwalt is Virtual Services Coordinator at Skokie (IL) Public Library, where he is charged with overseeing the public side of the organization's web interface. Working with issues of content, design, and policy, he works to bring the human factor to community technology. He writes "The Wired Library" column for Public Libraries magazine, and tweets far too often as @theanalogdivide.

Brenda Hough
Speaker Photo

Brenda has been a librarian for more than 15 years. She has delivered training and education for the Northeast Kansas Library System, the Bill and Melinda Gates Foundation, WebJunction, the Public Library Association, Emporia State University, UIUC's Certified Public Library Administrator program, and more. When she's not thinking about libraries and learning, she's spending time with her husband and three year old son at their home in Lawrence, Kansas.