Meeting Archive:
Evaluating Your Customer Success Maturity


Meeting Description:

Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level. 

Totango’s SVP of Customer Success Jim Coleman, will present a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their Customer Success strategies. This maturity model lets companies figure out where they are with their current initiatives and what they need to do to maximize customer engagement and significantly increase retention.

Details
Date: Thu, Nov 16, 2017
Time: 11:00 AM PST
Duration: 45 minutes
Host(s): Totango Marketing Team
 Presenter Information
Jim Coleman
Speaker Photo

SVP Customer Success,
Totango