Meeting Archive:
Using iHelp to Help Users Help Themselves in Siebel Clinical

This webinar can be viewed by clicking the link under the “recordings” section on your right.


Meeting Description:
Have you ever found yourself stuck on a task in Siebel Clinical, Oracle’s Clinical Trial Management System (CTMS)? Or, have your organization’s users ever complained about forgetting how to perform a task? Although you may already have a comprehensive user guide, it’s probably quite lengthy (perhaps over 300 pages!) and cumbersome to use. Wouldn’t it be nice if Siebel Clinical had a guide built right into the application that could provide step-by-step instructions and tips exactly when and where you need them? Enter iHelp.
iHelp is an interactive and context-sensitive user documentation system that comes with Siebel Clinical. That’s right – if you have Siebel Clinical, you already have iHelp. From quick pointers to full sets of instructions, iHelp can guide you through the steps in real-time. The level of detail is entirely up to you – each organization has the power to create iHelp content that is 100% relevant to their users’ needs. No more getting stuck!

Join BioPharm Systems' Param Singh, vice president of clinical trial management solutions, and Richard Gavan, CTMS consultant, for this free one-hour webinar and demonstration in which they will:
  • Provide a general overview of iHelp
  • Discuss ways companies like yours are currently using the feature
  • Share useful methods of deploying iHelp content
  • Explain the basics of iHelp administration and development
Training one or two users to develop content in iHelp could help the rest of your users become experts in Siebel Clinical, minimizing your need for refresher training, reference materials, and user support. Register to learn more!

Thursday, February 21, 2013 @:

8:00 a.m. US Pacific time
9:00 a.m. US Mountain time
10:00 a.m. US Central time
11:00 a.m. US Eastern time
16:00 UK time
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Date: Thu, Feb 21, 2013
Time: 11:00 AM EST
Duration: 1 hour
Host(s): Param Singh & Richard Gavan
 Presenter Information
Param Singh
Speaker Photo

Param Singh has been working in the life sciences industry his entire career. As vice president of clinical trial management solutions at BioPharm Systems, he developed the Clinical Trial Management practice to become one of the best in the industry. Param leads a highly skilled team of implementation specialists and continues to build lasting relationships with clients. He has a knack for resource and project management, which allows clients to achieve success. Prior to joining BioPharm Systems, Param guided the clinical trial management group at Accenture.

Richard Gavan
Speaker Photo

As a consultant in BioPharm Systems’ Clinical Trial Management Solutions practice, Richard Gavan develops a variety of system documentation and training materials. He created and configured the iHelp content package for ASCEND, a pre-configured and enhanced version of Siebel Clinical. His writing and training skills, in addition to his application-level knowledge of Siebel Clinical, allow him to produce and maintain high-quality documents and training systems that empower users of Siebel Clinical. Richard also specializes in application administration, testing, and support.