Meeting Archive:
Connecting Silos Across the Organization for Better Customer Engagement

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Meeting Description:

Today’s businesses must be laser-focused on the customer. However, coordinating customer interactions into a consistent, cohesive experience across the customer journey is often hampered by organizational and technological silos.

With help of two real-world case studies, learn how companies like yours are leveraging a unique set of capabilities and best practices to understand, predict, enable and communicate with relevance to their customers, cementing an emotional bond with customers and ultimately delivering tremendous business results.

Neal Keene, VP Indirect Sales, Customer Engagement Management, Pitney Bowes
Lars Wilhelmsen,
IT Director, Bring Dialog 

Alli Libb
, American Marketing Association

Category: Strategy

Date: Wed, Jul 23, 2014
Time: 12:00 PM CDT
Duration: 1 hour
Host(s): Alli Libb
 Presenter Information
Speaker Photo


Neal Keene, VP Indirect Sales, Customer Engagement Management, Pitney Bowes
Speaker Photo

Neal has more than 20 years of experience in marketing, sales and alliance management in the technology industry. Currently, Neal is the Vice President of Indirect Channel Development at Pitney Bowes, Customer Engagement Solutions and manages a global team.
  Prior to joining Pitney Bowes, Neal was responsible for analyst relations and global product strategy for the NOW and ONE product lines. and corporate analyst relations. Neal is a skilled executive recognized for his leadership and communication skills and has deep experience in strategic product planning, business development, industry solutions and analyst relations.


Lars Wilhelmsen, IT Director, Bring Dialog
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Lars has extensive experience delivering customer value by linking business needs with IT solutions.
  Understanding that technology alone is never the solution, Lars and his colleagues at Bring Dialog help customers develop programs utilizing the client’s customer data, deriving insight about their customers and helping them deploy campaigns and programs to maximize customer experience.