Meeting Archive:
Patron Assistance Training

Meeting Description:

We'll help take your understanding of OverDrive download media to the next level so you can share your knowledge through support and training. We'll review frequently asked questions, support tips, and online help resources.


Date / Time:  Wednesday, February 10th at 11:00 AM Eastern Standard Time


Time Zone:  This session is scheduled EASTERN STANDARD TIME. 
To view a time zone converter, click here.  []


Cost:  No charge.


Group registration:  Group registration is encouraged so that OverDrive may accommodate as many participants as possible.  To register as a group, you must be at one location with a single phone connection.  In this case, only one person needs to register on behalf of the group. 


What you will need: 

·    A computer.

·    An Internet connection for visuals. 
A wired connection (not wireless) is recommended.

·    A phone connection for audio. 
A speaker phone is recommended.


Questions?  Email


Date: Wed, Feb 10, 2010
Time: 11:00 AM EST
Duration: 1 hour
Host(s): Annie Harrison
 Presenter Information
Annie Harrison
Speaker Photo

Annie has hosted over 700 training sessions for OverDrive, covering all aspects of your download service.  She is a gifted presenter who consistently receives high praise from her participants.  You’ll find Annie to be clear, concise, professional, and friendly.  Bring your questions!