Meeting Archive:
Send Your Customer Experiences Soaring with Exceptional Customer Communications


Meeting Description:

Join us for this one-hour webinar to find out why Customer Experience matters, how to leverage your customer communications strategy to improve it, and how both impact your revenue.  Maxie Schmidt-Subramanian from Forrester Research, Inc. will share how you can send your Customer Experiences soaring with exceptional customer communications.




What attendees will learn:


1) How customer communications impact your customers' experiences 


2) How to design customer communications that reinforce your brand's customer experience


3) How to start a successful program to improve your customer communications




Can't join us on April 24th? Register and we will share the recording with you following the webinar.



Date: Wed, Apr 24, 2013
Time: 01:00 PM EDT
Duration: 1 hour
Host(s): DST Output
 Presenter Information
Maxie Schmidt-Subramanian, Forrester Research, Inc., Senior Analyst
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Maxie serves Customer Experience Professionals who lead enterprise-wide customer experience efforts. Her research topics include the relationship between pricing and customer experience, customer experience measurement, and making the business case for customer experience.

Mike Miller, DST Output, Vice President
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Mike guides the delivery of customer-centric solutions at DST Output, spanning idea innovation, product management and technical architecture to eCommunications customer service. Working to keep clients at the forefront of industry innovation and operational excellence, Mike focuses on the practical application of novel ideas and technologies.